How long do I have access to my course?
We usually recommend you finish a course within a 12 month period for continuity. However sometimes this isn’t possible because of circumstances beyond your control,…
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Why can’t I find my course?
When you purchase a course it is automatically added to the account you created at checkout, (see Accounts & Profiles help page). You should have also received…
Can I get a refund?
Student satisfaction is important to PET Courses, so all courses purchased on this website can be refunded within 30 days. Pet Education and Training’s online…
How do I navigate my account?
The first page in your account is your Dashboard, which contains quick-access links to your most frequently used pages. Your dashboard also features a Resume Course slider, which…
How long is my certificate valid for?
For our canine and feline first aid courses, like human first aid, we recommend that you refresh your skills every three years. This is because…
Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…