› Help & Support

Help & Support

How can we help?
Search below or use one of the dedicated categories.

Getting Started

Are your courses accredited?

Are your courses suitable for me?

Do the courses meet Animal Activities Licensing (AAL) requirements?

Do you offer qualifications?

How do I create an account or sign in?

How do I enrol on a course?

What makes your courses unique?

Purchasing

Can you explain course levels?

Can I get some help from the tutor?

Can I get a refund?

Why haven’t I received a confirmation email?

Do I need to create an account to buy a course?

How do I download a receipt/invoice?

Accounts & Profiles

How do I reset my password?

How do I navigate my account?

How do I change the name on my account?

How do I change my email address?

Why do I need to complete profile information?

What are groups and how do I access them?

Taking Courses

How do I start a course?

How long does it take to complete a course?

How do I navigate the course?

Are there any exams?

How long is my certificate valid for?

Can I get some help from the tutor?

How do you redeem an Enrolment Code?

Why are videos not playing?

Enrolment Codes

What is an Enrolment Code?

How do I buy an Enrolment Code?

How do you redeem an Enrolment Code?

Can I see if Enrolment Codes have been used?

Why haven’t I received a confirmation email?

Are there bulk discounts for Enrolment Codes?

Troubleshooting

Why can’t I download a PDF or my certificate?

Why haven’t I received a confirmation email?

Is your website secure?

Why is my payment failing?

Why are videos not playing?

Why am I being asked to confirm I’m not a robot?

Why can’t I find my course?

The Mark Complete button isn’t working

Still having problems?

Support Form

Support

Please choose from the following options:

I need technical support

I need tutorial support

I have a pre-enrolment enquiry

If you have already enrolled on a course please choose one of the other options above.

A pre-enrolment enquiry helps you with:

Course advice
Pre-purchase enquiries
Hosted event interest

Technical support helps you with:

Accounts
Enrolment codes
Orders/products
Change of details
Errors/problems

To get tutorial support you must be registered on this website and enrolled in one of our courses.

Tutorial support helps you with:

Understanding course material
Broken external links
Assessments

First Name

Last Name

Email Address

Caroline Clark

Caroline, Course Tutor
You can pose any questions about the course material privately to me below. My typical response time is within 48 hours. Please make sure your email address above is correct.

Tommy Taylor

Tommy, System Administrator
If you're having a problem that isn't answered in our help section please let me know below. I typically respond quite quickly. Please make sure your email address above is correct.

Please explain your problem with as much description as possible.

If you have helpful information like order numbers, page links, enrolment codes, course/module/lesson names please provide them.

Please make sure to mention which particular course/module/lesson you would like help with.

Write your message here

Sometimes, depending on your email provider, emails can be incorrectly marked as spam so please check your spam/junk mailbox for a reply.

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