Are your courses accredited?
All the programmes of study have been designed by PET Courses to meet specific learners and/or employers requirements, matching the requirements of entry level through to higher…
Help & Support
Please check out the frequently asked questions below before contacting us.
Are your courses suitable for me?
The courses are suitable for those already working as a pet professional but many would suit those wishing to further their knowledge in order to…
Do the courses meet Animal Activities Licensing (AAL) requirements?
The Animal Activities Licensing (AAL) requires that continuing professional development (CPD) is regularly undertaken and these courses, although not qualifications, would be a suitable form…
What is CPD?
CPD stands for Continuing Professional Development. For certain pet professionals CPD is required to track and formalise on-going study. Some professions make this a pre-requisite…
Do you offer qualifications?
No. Although the completion of a non-regulated course does not lead to a regulated qualification it may be used as evidence of knowledge and skills…
Can you explain course levels?
We have developed our course levels to help you understand which courses may be suitable. Please note though, these are only a place to start,…
How do I create an account or sign in?
We don’t have a dedicated register page, the only way to create an account is to add a course to your basket and register your…
How do I enrol on a course?
Shop for the courses you’d like to take on our Online Courses page. Once you’re on the dedicated page for each course you will be able to…
What makes your courses unique?
The courses on offer are unique in that they have been developed and designed by Caroline who has on-going and current real-life working experience within…
How do I reset my password?
If you can’t remember the password for your PET Courses account, you can request a reset password email from the login page. Click the Sign…
How do I navigate my account?
The first page in your account is your Dashboard, which contains quick-access links to your most frequently used pages. Your dashboard also features a Resume Course slider, which…
How do I change the name on my account?
We have disabled the ability to change the first and last name in accounts. We have done this to discourage accounts from being shared and course certificates generated in…
How do I change my email address?
While logged in click on the profile menu (your name) at the top of the website and click on Account Settings > Login Information. Here you…
Why do I need to complete profile information?
We only require your name, email address and some billing details. Any other information you wish to give is entirely up to you. When we…
How do I find and start my course?
Once you have completed your order, courses are ready to start immediately in your account: Can’t remember your details? Reset your password at any time using…
How long does it take to complete a course?
This depends on how much time you have to devote to studying. Some students concentrate on completing a shorter course in a day whilst others…
How do I navigate the course?
At the end of each lesson you must click on the Mark Complete button to progress to the next. In most cases, when the lesson contains a video,…
Are there any exams?
No. Most of our courses have 5-10 multiple choice (quiz) questions at the end of each module. These have been designed to ensure that you…
Do I get a certificate?
Of course. After completing all the modules you will be able to download your free digital PDF certificate. For our accredited courses, your certificate will…
How long is my certificate valid for?
For our canine and feline first aid courses, like human first aid, we recommend that you refresh your skills every three years. This is because…
Can I get some help from the tutor?
Yes. Tutorial help is included in the price of your course. You will be able to message your tutor privately by using the form in…
What is an Enrolment Code?
By default, our learning platform only allows the purchaser to become the student. However, buying an enrolment code allows the purchaser to give a code…
How do I buy an Enrolment Code?
You’ll find a button on each individual course page which links to it’s related enrolment code page. From here choose your desired quantity and add…
How do you redeem an Enrolment Code?
The enrolment codes supplied in your order can only be redeemed once, so the code you give each user must be unique. Instructions of how to…
Can I see if Enrolment Codes have been used?
Yes. As the purchaser of the codes you can log into the account you created at checkout and then visit the My Orders section of your profile.…
What are the system requirements?
You can view our website and courses on any device, however, using a laptop or desktop computer will make the learning experience much better. Please…
The Mark Complete button isn’t working
Sometimes this happens if your internet browser gets stuck, i.e. a dip in internet or server connection. Usually refreshing the page either allows the Mark Complete button…
Why can’t I find my course?
When you purchase a course it is automatically added to the account you created at checkout, (see Accounts & Profiles help page). You should have also received…
Why am I being asked to confirm I’m not a robot?
To keep our server safe and running our hosting providers implement security measures to prevent malware and automated robots from hacking our website. Sometimes this…
Why can’t I watch or play a video?
Videos may have trouble playing if you’re experiencing internet connection issues (please see our system requirements). To check your speed we recommend performing Google’s own…
Why is my payment failing?
Here are some common reasons for failed payments and how to prevent them… Incorrect CVC code: please ensure you’re only entering numbers and that the code…
What methods of payment do you accept?
We accept secure payments directly on our website with VISA (debit/credit/electron), MASTERCARD (including Maestro), AMERICAN EXPRESS, DISCOVER and DINERS CLUB. We support up-to-date features to help reduce fraud, such as 3D secure, CVV…
Is your website secure?
Absolutely. It’s secured with 256-bit encryption. Look for the padlock in your browser, which means any data you submit on the site, whether it’s passwords,…
I have a coupon code, how can I use it?
Type the code at the ‘Coupon Code’ box which is available on the Basket and Checkout pages, then click ‘Apply Coupon’. Please note that we…
Can I get a refund?
Student satisfaction is important to PET Courses, so all courses purchased on this website can be refunded within 30 days. Pet Education and Training’s online…
Why haven’t I received a confirmation email?
Emails are sent out automatically on order completion without fail. If you haven’t received your email please check your spam/junk folder of your inbox. Please…
Do I need to create an account to buy a course?
Yes. All customers need to create an account at the checkout stage. Once you’ve purchased a course, it is added to the student account you…
What are groups and how do I access them?
We’ve started rolling out a Groups feature to our e-learning platform which allows students to share experiences with a community of like-minded professionals. Currently groups are only…
How do we calculate CPD hours?
Each course has been allocated CPD hours. They have been calculated using the average number of hours that students have spent on the learning platform…
How long do I have access to my course?
We usually recommend you finish a course within a 12 month period for continuity. However sometimes this isn’t possible because of circumstances beyond your control,…
How do I download a receipt/invoice?
Invoices are automatically generated and are available to download on the order completion page. A link to your invoice can also be found in your…
Are there bulk discounts for Enrolment Codes?
Yes of course. Businesses can enjoy up to 40% off our courses by buying Enrolment Codes in bulk. Bulk discounts apply to individual courses only.…
Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…
How long will it take to receive my hard copy certificate?
Getting your certificate to you is of upmost importance to us, however, we are a small business and, as such, delays can happen. As stated…