Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…
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Troubleshooting
Why haven’t I received a confirmation email?
Emails are sent out automatically on order completion without fail. If you haven’t received your email please check your spam/junk folder of your inbox. Please…
Is your website secure?
Absolutely. It’s secured with 256-bit encryption. Look for the padlock in your browser, which means any data you submit on the site, whether it’s passwords,…
Why is my payment failing?
Here are some common reasons for failed payments and how to prevent them… Incorrect CVC code: please ensure you’re only entering numbers and that the code…
Why can’t I watch or play a video?
Videos may have trouble playing if you’re experiencing internet connection issues (please see our system requirements). To check your speed we recommend performing Google’s own…
Why am I being asked to confirm I’m not a robot?
To keep our server safe and running our hosting providers implement security measures to prevent malware and automated robots from hacking our website. Sometimes this…
Why can’t I find my course?
When you purchase a course it is automatically added to the account you created at checkout, (see Accounts & Profiles help page). You should have also received…
The Mark Complete button isn’t working
Sometimes this happens if your internet browser gets stuck, i.e. a dip in internet or server connection. Usually refreshing the page either allows the Mark Complete button…
What are the system requirements?
You can view our website and courses on any device, however, using a laptop or desktop computer will make the learning experience much better. Please…