How long will it take to receive my hard copy certificate?
Getting your certificate to you is of upmost importance to us, however, we are a small business and, as such, delays can happen. As stated…
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Purchasing
How do I download a receipt/invoice?
Invoices are automatically generated and are available to download on the order completion page. A link to your invoice can also be found in your…
Do I need to create an account to buy a course?
Yes. All customers need to create an account at the checkout stage. Once you’ve purchased a course, it is added to the student account you…
Why haven’t I received a confirmation email?
Emails are sent out automatically on order completion without fail. If you haven’t received your email please check your spam/junk folder of your inbox. Please…
Can I get a refund?
Student satisfaction is important to PET Courses, so all courses purchased on this website can be refunded within 30 days. Pet Education and Training’s online…
Can I get some help from the tutor?
Yes. Tutorial help is included in the price of your course. You will be able to message your tutor privately by using the form in…
Can you explain course levels?
We have developed our course levels to help you understand which courses may be suitable. Please note though, these are only a place to start,…