How long will it take to receive my hard copy certificate?
Getting your certificate to you is of upmost importance to us, however, we are a small business and, as such, delays can happen. As stated…
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Taking Courses
Why can’t I download a PDF or my certificate?
It is unusual for downloads on our systems to stop working. For the most part, it is an internet browser issue. Please make sure your…
How long do I have access to my course?
We usually recommend you finish a course within a 12 month period for continuity. However sometimes this isn’t possible because of circumstances beyond your control,…
Why can’t I watch or play a video?
Videos may have trouble playing if you’re experiencing internet connection issues (please see our system requirements). To check your speed we recommend performing Google’s own…
How do you redeem an Enrolment Code?
The enrolment codes supplied in your order can only be redeemed once, so the code you give each user must be unique. Instructions of how to…
Can I get some help from the tutor?
Yes. Tutorial help is included in the price of your course. You will be able to message your tutor privately by using the form in…
How long is my certificate valid for?
For our canine and feline first aid courses, like human first aid, we recommend that you refresh your skills every three years. This is because…
Are there any exams?
No. Most of our courses have 5-10 multiple choice (quiz) questions at the end of each module. These have been designed to ensure that you…
How do I navigate the course?
At the end of each lesson you must click on the Mark Complete button to progress to the next. In most cases, when the lesson contains a video,…
How long does it take to complete a course?
This depends on how much time you have to devote to studying. Some students concentrate on completing a shorter course in a day whilst others…
How do I find and start my course?
Once you have completed your order, courses are ready to start immediately in your account: Can’t remember your details? Reset your password at any time using…