Certificate in Canine First Aid for Veterinary Receptionists

Lessons specifically tailored for the veterinary receptionist, including:  learning how to carry out basic telephone triage, gathering information, supporting distressed owners and preparing for the arrival of an emergency case.
8 CPD Hrs (approx)
Created by Caroline Clark: Qualified Registered Veterinary Nurse, RVN Clinical Coach, Clinical Animal Behaviourist, Qualified Teacher & Published Writer

This veterinary approved and externally accredited online course is written and designed by a qualified registered veterinary nurse and clinicial animal behaviourist. Easy-to-digest lessons give you the flexibility to learn at home at your own pace.

Veterinary receptionists’ are invariably the ones who have to deal with emergencies over the phone and at the front desk. So having some knowledge of first aid could be the difference between life and death.

There are no exams, but to obtain your certificate of completion you must answer some multiple choice questions, which have been designed to ensure that you have learned the material. Like human first aid, it is recommended that you refresh your skills every three years.

Exclusive downloads on completion

What you'll learn



Caroline is a qualified member of the Association of Pet Behaviour Counsellors (APBC) and a registered clinical animal behaviourist with the Association of Behaviour and Training Council (ABTC). She has a Post Graduate Diploma in Companion Animal Behaviour
and is also a Registered Veterinary Nurse. Caroline holds a professional teaching qualification.


  1. The course recognises that the veterinary surgeons act 1966 restricts the diagnosis and treatment of an animal by another person other than a qualified and registered veterinary surgeon. However any lay person can carry out first aid in an emergency situation.
  2. For all first aid cases, a veterinary surgeon should be contacted as soon as possible.

Online Course Content

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FREE Health & Welfare Course Sample
Buy as a student Suitable if you are buying this course to use yourself, for your own business or independently.

— OR —

Suitable for veterinary practices, businesses & colleges. Allows the business to pay for the course so students can enrol using their own name.

This course includes

  • 10 Modules, 43 Topics
  • Video Demonstrations
  • Downloadable Resources
  • No Exams!
  • Certificate of Completion
  • Lifetime Access
  • Platform Features

    • Study From Home
      Flexibility to learn at your own pace
    • Device Compatible
      Computers, tablets & smartphones
    • Priority Support
      Tutorial & technical support whenever you need it
  • Secure Payments.
    No Hidden Fees.

    The price you see is the price you pay. No hidden fees for enrolment or e-certificates. Checkout securely with your credit or debit card.

5 6 Reviews


by Leanne Benson October 29, 2021

The canine first aid course was packed with information. Nothing was left uncovered from CPR and bleeds to strains, sprains and prioritising injuries. The course was topped off with great videos, diagrams and downloadable leaflets. I have gained knowledge on topics I didn’t know about and have furthered my knowledge in other areas. The course is definitely worth doing and has given me more confidence within my job role as well as with my own pets.

by Emma Hutchinson July 16, 2021

Really enjoyed this course very informative

by Natasha Higgitt June 23, 2021

I thouroughly enjoyed this course. It was easy to do, the system works very well. All the videos are extremely informative and the layout of the course makes it easy for learning

by Rachel Sutton April 21, 2021

A fantastic course set out in bite size modules. Easy to understand but with plenty of detail to increase my understanding and knowledge. I feel more confident to carry these ideas and skills into my role as a veterinary receptionist.

by Becky Moulds March 1, 2021

Excellent course, very suitable for veterinary professionals and nursing assistants like me. Would highly recommend.

by Penny Hiles February 3, 2021

It covers a lot of information but in a manner that somebody who isn’t a qualified nurse can do it or even for somebody in the animal industry can do and enjoy! As an animal nursing assistant I regularly cover reception so this has been beneficial. Thanks.