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Higher Certificate in Canine First Aid for Veterinary Receptionists

Lessons specifically tailored for the veterinary receptionist, including:  learning how to carry out basic telephone triage, gathering information, supporting distressed owners and preparing for the arrival of an emergency case.

Written by: Caroline ClarkQualified Registered Veterinary Nurse, RVN Clinical Coach, Clinical Animal Behaviourist, Qualified Teacher & Published Author

This veterinary approved and externally accredited online course is written and designed by a qualified registered veterinary nurse and clinicial animal behaviourist. It has been designed for veterinary receptionists, fulfilling Continuing Professional Development (CPD) requirements. Veterinary receptionists’ are invariably the ones who have to deal with emergencies over the phone and at the front desk. So having some knowledge of first aid could be the difference between life and death.

The course is made up of multiple learning processes, such as written content, video demonstrations, downloadable resources and suggested tasks. There are no exams, but to obtain your certificate you must answer some multiple choice questions. Like human first aid, it is recommended that you refresh your skills every three years.

Course aims:

  • To recognise and respond to a range of first aid situations.
  • How to carry out basic telephone triage and gathering vital information.
  • To carry out a safe assessment of the dog.
  • How to support distressed owners.
  • How to give accurate advice over the phone.
  • Basic principles, safe handling, up-to-date CPR and much more.
  • Fulfils PSS (12.1.3 – Any member of the team carrying out triage or first aid on an animal must have had appropriate training).
  • See full course curriculum below.

Course features:

  • Written with the benefit of practical veterinary experience.
  • Information and content based on the latest veterinary standards.
  • Life saving techniques based on internationally recognised authority in veterinary CPR.
  • Easy-to-digest lessons give you the flexibility to learn at home at your own pace.
  • Recorded video demonstrations.
  • Tutor and technical support available.
  • Lifetime access to dip in and out of the course whenever you need to refresh your knowledge.
  • Accredited CPD certificate of completion.
  • CPD reflection for professional portfolio and CPD log.
  • CPD transcript for prospective employers.
  • Unique ‘Accredited First Aider’ membership badge graphic to use on your website or social media.
  • Quick reference E-Book.
  • Works on computers, tablets & smartphones.
Accredited by CPD Standards
Unique verifiable certificate code

10% Loyal Student Discount on further courses

Discount added in the basket when you are signed into your account. Excludes enrolment codes.

Suitable for:

  • Veterinary Receptionists
  • Nursing Assistants
  • Veterinary Nurses
  • Trainee Veterinary Nurses
  • Ward / Kennel Staff
  • Pet professionals

Course content

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About your tutor

Caroline Clark

Caroline is a qualified registered veterinary nurse and has a professional teaching qualification. Caroline is also an animal behaviourist and runs a referral clinic in Yorkshire. She is a full member of the Association of Pet Behaviour Counsellors and is one of only a small number of specialists to have achieved the status of Registered Clinical Animal Behaviourist with the Animal Behaviour Training Council. Caroline recently appeared as the animal specialist on a 20 part, Channel Four TV series ‘Embarrassing Pets’ and has written articles for peer reviewed veterinary publications. She is the author of two books: Fear and Anxiety in Dogs and Demystifying Feline Behaviour.

14 Courses

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Course includes

  • 10 Modules
  • Video Demonstrations
  • Downloadable Resources
  • No Exams!
  • Certificate of Completion
  • Lifetime Access
5 9 Reviews


by SarahJane Sibley 01/12/2023

An in depth course that helps expand knowledge with regards to canine first aid. Very useful videos and text to help making the course fun and enjoyable.

by Rhianna Sibley 18/05/2023

I found this course very beneficial, I have enjoyed learning about Canine first aid and would like to continue my knowledge in this topic. I have enjoyed being able to do a course online within the time that I can, however I would also be interested in a in person course to really expand my knowledge.

by Bethany Robinson 26/02/2023

Great CPD covers everything you need to know whilst not including pages and pages of information to read through, very direct and straight to the point making it easy to follow and understand

by Leanne Benson 29/10/2021

The canine first aid course was packed with information. Nothing was left uncovered from CPR and bleeds to strains, sprains and prioritising injuries. The course was topped off with great videos, diagrams and downloadable leaflets. I have gained knowledge on topics I didn’t know about and have furthered my knowledge in other areas. The course is definitely worth doing and has given me more confidence within my job role as well as with my own pets.

by Emma Hutchinson 16/07/2021

Really enjoyed this course very informative

by Natasha Higgitt 23/06/2021

I thouroughly enjoyed this course. It was easy to do, the system works very well. All the videos are extremely informative and the layout of the course makes it easy for learning

by Rachel Sutton 21/04/2021

A fantastic course set out in bite size modules. Easy to understand but with plenty of detail to increase my understanding and knowledge. I feel more confident to carry these ideas and skills into my role as a veterinary receptionist.

by Becky Moulds 01/03/2021

Excellent course, very suitable for veterinary professionals and nursing assistants like me. Would highly recommend.

by Penny Hiles 03/02/2021

It covers a lot of information but in a manner that somebody who isn’t a qualified nurse can do it or even for somebody in the animal industry can do and enjoy! As an animal nursing assistant I regularly cover reception so this has been beneficial. Thanks.