Mentorship Programme Terms & Conditions

  1. Application of terms and conditions

1.1.      These terms and conditions (“Terms”) apply to Caroline Clark’s PET Behaviour Academy Mentorship Programme and any other materials such as template documents (“Programme”) operated by or provided by Pet Education and Training of Lutton House, East Lutton, Malton, YO17 8TG (“we” or “us”). By registering to be a participant in our Programme or by downloading any of our materials, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing. The agreement between us and you, the person or entity registering to be a Participant in the Programme or downloading any materials (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon you purchasing the Programme or downloading any materials from us and shall continue until terminated in accordance with these Terms.

1.2.    These Terms should be read in conjunction with our Website Terms of Use, Privacy Policy and Acceptable Use Policy (all of which can be found on our website (“site”)).

1.3.    Any content posted or submitted by you to our site in the course of the Programme is subject at all times to the Acceptable Use Policy. 2.4.    Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.

  1. Programme

2.1.    The Programme will be provided week by week and shall be delivered as detailed on the sales page that you clicked on to make your order.

2.2.    Most of the content of the Behaviour Academy Programme is provided online and is held on third party secure servers. We have taken all reasonable steps to ensure that the online content will be available at all times but in the event that such content is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

2.3.    You agree to keep user details and your password for the site confidential at all times and not disclose them to any third party. You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorised use of your account.

2.4 Caroline Clark’s PET Behaviour Academy membership programme does not in any way constitute behavioural, psychological or business advice. We are not able to advise you on these matters other than through another entity, which would involve a separate fee. The only assistance we can provide with the template documents is technical assistance if the documents won’t download or save or you have problems viewing the videos.

2.5 Free access to specified courses within our PET Courses & Webinars site ( is strictly for the duration of PET Behaviour Academy membership. The access to these courses for free will be rescinded upon cancellation of PET Behaviour Academy Membership.

  1. Payment

3.1.    The monthly price payable to subscribe to Caroline Clark’s PET Behaviour Academy mentorship programme is as set out on the subscription order form. All payments shall be made monthly in advance.

3.2.    You shall make all payments via a valid debit/credit card.

3.3    Where payments are stated to be recurring, you authorise us to charge your debit card or credit card as appropriate without your further consent.

3.4.    The total price payable as set out in the summary of key terms is exclusive of Value Added Tax (or other applicable sales tax) which shall be added at the applicable rate where necessary. (Currently EU countries outside of the UK.) Please note that this varies from country to country.

3.5.    All payments are non-refundable. Please see paragraph 6.2 below.

  1. Our obligations

4.1.    We warrant to you that the Programme and Programme materials purchased from us through our site is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.

4.2.    Other than as set out in paragraph 4.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of online education and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

4.3.    We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

4.4.    You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Programme to you.

  1. Intellectual Property

5.1.    Caroline Clark is the owner or the licensee of all Intellectual Property Rights and all other rights in the Programme. Programme materials and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

5.2.    You may not at any time copy, reproduce, publish in any form, share, sell, distribute, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Programme.

5.3.    We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme were provided only.

5.4.    Except as set out in paragraph 5.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our name or logo is strictly prohibited without our prior written consent.

5.5.    You may not without our prior written consent make any audio or visual recordings of any part of our Programme.

5.6.    We may from time to time record live events and Programmes where you may be in attendance.  You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

5.7.    You acknowledge that certain information contained in the Programme is already in the public domain.

5.8.    You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission.

5.9.    The provisions of this paragraph 5 shall survive termination of the Contract.

  1. Term and termination

6.1.    The Contract shall continue until you terminate your subscription to the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force.

6.2.    You may terminate the Contract at any time by using your online member account, although if a payment is due within this 28 day period, this will still be taken and materials will be delivered and available until your cancellation is processed. Fees already paid are non-refundable, even in the first month. As the services provided for that given month are immediately accessible, no ‘cooling off’ or refund period for online/distance selling shall apply.

6.3.    Notwithstanding the provisions of paragraph 6.1 or 6.2, either of us may terminate the Contract on written notice to the other with immediate effect if at any time: 6.3.1.    The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or 6.3.2.    The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or 6.3.3.    The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

6.4.    On or before the date of termination of the Contract, you shall immediately pay any sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).

6.5.    Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. 6.6.    Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

6.7.    Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

6.8.    This paragraph 6 shall survive termination of the Contract.

6.9.    Where the Contract expires, this shall be treated as a termination for the purposes of paragraph 6.7 and all other paragraphs that refer to “termination”.

6.10.   As mentioned, any free access to courses within our PET Courses & Webinars site ( shall be rescinded upon membership termination.

  1. Liability

7.1.    We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the Contract and/or us providing the Programme.

7.2.    Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the lower of (a) the total price paid by you for the Programme, or (b) the price paid by you for the Programme in the previous month.

7.3.    If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, (including without limitation any technical issue or the failure of any telecommunication system), we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

7.4.    We shall not be not liable for additional costs incurred by you as a result of changes in (i) the Programme, (ii) any other content. In the case of physical events, (iii) changes to the location of venues, (iv) the time and date of sessions or (v) trainers, instructors or coaches.

7.5.    Nothing in this paragraph 7 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7.6.    The provisions of this paragraph 7 shall survive termination of the Contract.

7.7.    You acknowledge and agree that: 7.7.1.    The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Programme (which shall be deemed to have been terminated by mutual consent); 7.7.2.    in entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Programme other than as expressly set out in the Contract.

  1. General

8.1.    By registering for our Programme you warrant that: 8.1.1.    You are legally capable of entering into binding contracts; and 8.1.2.    You are at least 18 years old; and 8.1.3.    That all information you provide us with is materially true and accurate at all times and not misleading in any way.

8.2.    You accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

8.3.    We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms.

8.4.    The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

8.5.    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

8.6.    If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

8.7.    If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

8.8.    A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

8.9.    The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

8.10.    The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

8.11.    We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

8.12.    Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.